Privacy policy

Privacy Policy – Wezway

Last Updated: May 30, 2026

Welcome to Wezway. Your privacy is important to us. This Privacy Policy explains how Wezway collects, uses, stores, and protects your information when you use our mobile application, website, and related services.

Wezway is a product of Wezaads and operates as a technology platform that connects customers with licensed restaurants and food businesses.

By using Wezway, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Personal Information

We may collect the following information when you register or use our services:

  • Full Name
  • Email Address
  • Phone Number
  • Address Information
  • Profile Information
  • Order History
  • Communication Preferences

Location Information

With your permission, Wezway may collect location information to help you discover nearby restaurants, determine service availability, and improve your ordering experience.

Device Information

We may automatically collect:

  • Device Type
  • Operating System
  • IP Address
  • Device Identifiers
  • Application Usage Data
  • Log Information

Payment Information

Payments made through the platform may be processed by third-party payment providers or directly by participating restaurants. Wezway does not store complete debit card, credit card, or payment account information on its servers.

2. How We Use Your Information

We may use your information to:

  • Create and manage user accounts
  • Process and manage orders placed through the platform
  • Facilitate communication between customers and restaurants
  • Provide customer support
  • Improve platform performance and user experience
  • Send notifications, order updates, and service-related communications
  • Prevent fraud and unauthorized activities
  • Comply with legal and regulatory requirements

3. Sharing of Information

Restaurants and Vendors

Information necessary to process and fulfill an order may be shared with the respective restaurant or vendor selected by the customer.

Service Providers

We may share information with trusted third-party service providers who assist with payment processing, hosting, analytics, technical support, and platform operations.

Legal Requirements

We may disclose information where required by applicable law, court order, governmental authority, or regulatory obligation.

WezWay does not sell, rent, or trade personal information to third parties.

4. Platform Responsibility

WezWay acts solely as a technology platform connecting customers and licensed restaurants.

All products, pricing, offers, food preparation, order fulfillment, delivery arrangements, and customer services are provided directly by the respective restaurant or vendor.

Information shared with a restaurant in connection with an order may be processed according to that restaurant's own policies and practices.

5. Data Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

7. Your Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Withdraw consent where applicable
  • Object to certain processing activities

Requests may be submitted using the contact information provided below.

8. Cookies and Similar Technologies

Our website and platform may use cookies and similar technologies to improve functionality, analyze usage patterns, and enhance user experience.

Users may manage cookie preferences through browser settings.

9. Children's Privacy

WezWay services are intended only for individuals who are legally permitted to use the platform under applicable laws.

We do not knowingly collect personal information from children.

10. Third-Party Services

The platform may contain links to third-party websites, payment providers, or services.

Wezway is not responsible for the privacy practices or content of external services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published through the application, website, or other appropriate communication channels.

Continued use of the platform after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Us

Wezway – India

Address: Mini Bypass Rd, Nallalam, Kozhikode, Kerala 673029, India

Email: support@wezway.com

Phone: +91 7994888441

Wezway – UAE

Address: Al Zahia Area, Entrance No. 2, Ground Floor, Sheikh Mohammed Bin Zayed Road, Sharjah, United Arab Emirates

Email: support@wezway.com

Phone: +971 555183344

By using Wezway, you acknowledge that you have read, understood, and agreed to this Privacy Policy.